Note the sweetness of the woman at the drive-thru window, her demeanor, her willingness to take this guy's complete crap and pay him back with kindness.
She's a much better person than I.
Via Mark Shea who writes:
“Viciously bullying sweet, good, minimum wage people struggling to get by in a down economy is very persuasive of the justice of your position and engenders in me a powerful sense of sympathy for you,” said no one, ever.
UPDATE: Mr. Smith has apologized.