I honestly don't think you can get any classier than this young lady.
Rachel Elizabeth is the woman shown in a video that went viral after a patron at her place of employment, Chick-fil-A, taped her as he ranted about the political views of a company executive on“Chick-fil-A Appreciation Day.”
The young employee’s poise in responding to the customer, who was identified as Adam Smith, garnered perhaps even more notice than did Smith’s comments. Rachel appeared on today’sYour World to react to the events of the past few days since the drive-thru interaction.
Smith, who has since issued Rachel a videotaped apology, also visited her at the restaurant the day after his rant to speak to her in person. She refused to see him at the time.
“I was still in shock from the fact that the video he took of me was going viral on the Internet, so I didn’t know how to react when he came by to see me the next morning,” she said. But, that doesn’t mean she doesn’t forgive Smith for the way he acted.
“I do forgive Adam Smith. I think he realizes how bad a decision it was to make that video, and I feel really sorry for him and his family and everything that’s happened to him since Wednesday,” she said.
Rachel also reacted to Smith’s tearful video, which included statements such as, “I’m sorry for treating you poorly … I’m sorry for treating you so inhumanely, because I compromised my personal integrity …”
“I was really glad that he came forward and made a statement,” said Rachel, “because what happened when he came through the drive-thru wasn’t so much about Chick-fil-A, it was about how one human being should treat another, and being in the hospitality industry, you deal with a lot of difficult customers on a daily basis, and he wasn’t the first I’ve encountered … but he was the first who decided to tape the interaction.”
“I’m sure he was looking for me to react poorly, [but] it’s not in my personality; I would never do anything hateful in return to someone,” she said. “I don’t know if I’m a hero — I’m just a service worker doing my job.”
As for what she would say to Adam Smith if she had the chance?
“I forgive you. I really hope that America will forgive you and treat you with the respect that I chose to treat you with that day.”
Video of the interview with this angel can be found at the link.
Class act. A mighty tip of the fedora with a deep bow to her.