Is he sincere? Is it genuine? Is there remorse? Here's an excerpt aimed at the clerk:
"Rachel, I am so very sorry for the way I spoke to you on Wednesday. You handled my frustrating rant with such dignity and composure. Every time I watch the video I'm blown away by, really the beauty in what you did, in your kindness and your patience with me.
You should know that I never planned to say the things I said to you that day, and how I said them. I planned to peacefully participate in the August 1st YouTube post where Jackson Pearce asked people to simply order a large water to show support for the gay community.
But when I got to your window, after seeing all the people in and outside the restaurant that came to support Chick-fil-A, I lost it. I just lost it. I couldn't believe the number of people came out to support a corporation that associates themselves with anti-gay groups, like Exodus International and the American Family Association.
And how did I lose it? By making you listen to my frustration and disgust. It wasn't right, and for that I am so sorry."
Here's the video of the apology and more from the man: